Managed IT Services
Complete IT Management
At Fully Functional Technologies (FFT), we pride ourselves on being a premier Managed IT Services provider, dedicated to delivering unparalleled expertise and exceptional infrastructure solutions to our valued clients. As a full-service IT partner, we specialize in a broad range of offerings, including state-of-the-art Cloud Solutions and cutting-edge Networking equipment and management.
Leveraging our collective knowledge and vast experience in infrastructure and processes, FFT is committed to crafting tailored IT solutions and comprehensive services that empower your business with a optimized IT ecosystem. Experience the FFT difference and elevate your organization’s technological capabilities to be Fully Functional today.
Essential Care
Essential Support-
No contractual commitment
-
On-site maintenance support
-
Remote & on-site project labor
-
After-hours remote assistance
-
Comprehensive technology roadmap strategic planning
-
All services offered at our standard hourly rate.
ServerGuard
Server-Focused Care-
Server maintenance plan
-
Remote & on-site maintenance support
-
Remote & on-site project labor
-
After-hours remote assistance
-
Short-notice emergency service
-
Technology roadmap strategy
-
Complimentary server monitoring & off-site monthly maintenance
-
Free remote server phone support
-
Continuous & preventative server maintenance
ProActive
Comprehensive IT Solution-
Server & desktop coverage
-
Free remote maintenance support
-
Discounted on-site maintenance support
-
Discounted remote & on-site project labor
-
Discounted after-hours remote assistance
-
Discounted short-notice emergency service
-
Discounted comprehensive technology roadmap strategic planning
-
Free server monitoring, off-site monthly maintenance, and phone support
-
Continuous & preventative server and workstation maintenance
-
Free labor for the first 3 hours on new workstation installations
Prime IT
Fully-Managed IT Ecosystem-
All-inclusive managed services
-
Free remote & on-site maintenance support
-
Discounted remote & on-site project labor
-
Discounted after-hours remote assistance
-
Discounted short-notice emergency service
-
Discounted Short-Notice Emergency Service
-
Free comprehensive technology Roadmap Process
-
Free server monitoring, off-site monthly maintenance, and phone support
-
Continuous & preventative server and workstation maintenance
-
Free labor for the first 3 hours on new workstation installations
-
Free virus scanning on covered devices
-
Two hours of complimentary in-house training per quarter
-
24/7 access to our emergency helpline
-
Complimentary printer maintenance
-
Free ISP relationship management.
Managed Service Provider (MSP) Packages
In the past, our approach mirrored the familiar “break-fix” model, much like how most people handle their car maintenance. When something goes wrong, you take your car to the mechanic, only to find the shop swamped with work and your car sidelined for two weeks unless you pay a rush fee. On top of that, the required part is out of stock, and while Big Lou down the road may be cheaper with empty bays, you know there’s a reason they’re vacant.
However, we’ve evolved to embrace the Managed Services Provider (MSP) model, which is akin to having a dedicated mechanic living in your car, constantly fine-tuning it whenever it’s idle. With this model, any issues are detected and addressed immediately by our highly attentive team. The best part? Our specialization in servicing multiple clients allows us to offer a more cost-effective solution than on-site IT staff while delivering tenfold superior service. Experience the remarkable difference of our MSP model and elevate your IT support today.
Sounds good right? Well, that’s why we are doing it. We like solutions that are win/win for everyone.
Essential Care
Essential Support
ServerGuard
Server-Focused Care
ProActive
Comprehensive IT Solution
Prime IT
Fully-Managed IT Ecosystem
MSP Package Details:
Essential Care: Our Essential Care package provides your business with the fundamental IT support it needs to keep your systems running smoothly. This cost-effective option includes onsite maintenance support, remote and onsite project labor, after-hours remote assistance, and a comprehensive technology roadmap strategy. Ideal for businesses seeking essential IT services without long-term commitments.
ServerGuard: Designed specifically for businesses that rely heavily on server performance, the ServerGuard package offers focused server maintenance and support. Enjoy remote and onsite maintenance support, remote and onsite project labor, after-hours remote assistance, short-notice emergency service, and more. Benefit from continuous server monitoring, off-site monthly maintenance, and preventative maintenance to ensure your servers remain secure and efficient.
ProActive: Experience a seamless IT environment with our EliteConnect package, offering comprehensive support for both servers and desktops. This tier includes free remote maintenance support, onsite maintenance support, remote and onsite project labor, after-hours remote assistance, and short-notice emergency service. Benefit from continuous server and workstation maintenance, free labor for initial 3 hours on new workstation setups, and a proactive approach to your IT infrastructure.
Prime IT: Experience the pinnacle of IT support with our PrestigeIT package, delivering a VIP experience and the most comprehensive IT solutions available. This all-inclusive managed service includes free remote and onsite maintenance support, remote and onsite project labor, after-hours remote assistance, and short-notice emergency service. In addition, enjoy free virus scanning, complimentary in-house training, 24/7 emergency helpline access, and meticulous maintenance of network equipment, printers, and ISP relationships. Let our elite service manage your entire IT ecosystem.
Frequently Asked Questions (FAQs)
What industries do you serve?
Fully Functional Technology provides IT support services to a wide range of industries, including but not limited to finance, healthcare, legal, manufacturing, e-commerce, and professional services. Our expertise allows us to tailor our solutions to meet the unique IT requirements of various sectors.
Can I customize a package based on my business’s specific needs?
Yes, we understand that every business has unique IT requirements. We offer customizable options, allowing you to add or remove certain services to create a tailored package that fits your specific needs. Please contact our sales team to discuss customizing a package for your business.
How quickly can I expect a response to my support requests?
Our team is committed to providing prompt and efficient support. For general support requests, we aim to respond within 1-2 hours during business hours. For emergency situations, clients with higher-tier packages (ProActive and Prime IT) receive priority support, including access to our 24/7 emergency helpline.
Is remote support secure?
Yes, at Fully Functional Technology, we prioritize the security of our clients’ data and systems. Our remote support tools utilize end-to-end encryption, ensuring that your data remains secure during remote support sessions.
Can you help with IT strategy and planning?
Absolutely. All our service packages include a comprehensive technology roadmap strategy, designed to help your business plan for future IT needs and investments. For clients opting for higher-tier packages, we provide additional strategic services, such as technology consulting and in-house training.
Do you offer support for cloud-based services?
Yes, we offer support for various cloud-based services, including cloud infrastructure management, cloud application support, and cloud migration assistance. Our team has experience with major cloud providers such as AWS, Microsoft Azure, and Google Cloud Platform.
What are the contract terms and cancellation policies for your packages?
Our Essential Care package has no contractual commitment, providing flexibility for businesses seeking IT services without long-term obligations. For our other packages, we offer various contract options, including month-to-month, annual, and multi-year agreements. Our cancellation policies vary depending on the contract terms. Please contact our sales team for more information on contract options and cancellation policies.
How can I get started with Fully Functional Technology?
To get started, simply contact our sales team to schedule a consultation. During the consultation, we will assess your IT needs, discuss package options, and help you choose the best solution for your business. Once you have selected a package, our team will work with you to set up your IT support services and ensure a smooth onboarding process.
