Break/fix support
Computer, printer, server, network, email, software, and connectivity troubleshooting when something stops working as it should.
Get practical troubleshooting, consulting, emergency support, and project expertise without committing to a recurring managed-services plan. FFT helps you solve today’s issue while making every improvement count.
Some businesses need a capable technology partner on call—not a full managed-services relationship.
FFT’s hourly business IT support gives you experienced help for a specific problem, a defined project, or ongoing improvements at a pace that fits your priorities and budget. We diagnose carefully, explain the options, document meaningful changes, and keep security in view as we work.
When a one-time repair reveals a larger pattern, we can help you prioritize the next steps instead of pushing a package that does not fit.
Bring us the immediate issue or the bigger technology question. We will meet you where you are.
Computer, printer, server, network, email, software, and connectivity troubleshooting when something stops working as it should.
Clear guidance on upgrades, vendors, budgets, risk, standardization, and the technology choices that support your business goals.
New users, office technology, migrations, network improvements, conference rooms, cloud projects, and coordinated implementations.
Help assessing time-sensitive disruptions and determining the safest, most practical recovery path when availability permits.
Support for compromised accounts, risky configurations, missing protections, backup concerns, and other security gaps.
An experienced perspective when you need to validate a proposal, untangle a recurring issue, or understand your options.
The FFT Way is our proprietary framework for evaluating IT efficiency, standardization, security, documentation, reliability, and alignment with proven best practices.
We learn how the issue affects your people and business, then assess the immediate cause and surrounding environment.
We address the current need with practical recommendations, clear communication, and security-conscious execution.
When appropriate, we identify related gaps and prioritize changes that improve efficiency, consistency, and resilience.
Over time, hourly projects can move the environment closer to a documented, supportable, best-practice standard.
If managed service becomes the right fit, FFT can onboard the improved environment into a more predictable monthly model.
You retain a clear view of what is urgent, what is valuable, and which support model best serves the business.
Even a simple support request can affect identity, data access, backups, software integrity, or business continuity. FFT considers security throughout diagnosis and implementation so the fastest fix does not create tomorrow’s risk.
When we see a concern beyond the original request, we explain it plainly and help you prioritize a sensible response.
No recurring managed-services commitment is required for hourly work. Scope, scheduling, and applicable rates are discussed based on the request.
FFT can support many needs remotely and can coordinate onsite service when the work requires hands-on attention. The right approach depends on the issue, location, and availability.
No. Businesses use hourly support for troubleshooting, consulting, planning, upgrades, installations, migrations, and other defined projects as well as urgent needs.
It means steadily improving efficiency, standardization, security, documentation, reliability, and best-practice alignment. The pace and priorities are tailored to the business.
Yes. When the environment and relationship are ready, FFT can recommend an onboarding path to managed IT services for more proactive care and predictable monthly costs.
Tell FFT what is not working, what you are planning, or where you need a second opinion.